Basswin Privacy Policy

Basswin is committed to handling all personal data responsibly, transparently, and in full compliance with United Kingdom data protection law.

Personal Information Collected

The following categories of personal data may be collected during registration and continued use of the platform:

• Full name and date of birth;
• Contact details, including email address, phone number, and postal address;
• Government-issued identification documents for identity verification;
• Financial information required for deposits and withdrawals;
• Device and browsing data collected automatically during site use.

Purpose of Data Collection

Personal information is collected for the following purposes:

• Verifying user identity and age in accordance with licensing obligations;
• Processing financial transactions securely;
• Maintaining account records and providing customer support;
• Complying with anti-money laundering (AML) and responsible gambling requirements.

Security Measures

Basswin applies both technical and organisational safeguards to protect user data, including:

• SSL encryption for all data transmissions;
• Restricted access controls limiting data access to authorised personnel only;
• Regular security audits and system monitoring;
• Secure data storage practices aligned with industry standards.

User Rights

In accordance with the UK GDPR and the Data Protection Act 2018, users hold the following rights regarding their personal data:

• The right to access personal data held on their behalf;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of personal data where retention is no longer necessary;
• The right to withdraw consent for data processing at any time;
• The right to lodge a complaint with the Information Commissioner’s Office (ICO).

All personal data collected by Basswin is used exclusively for lawful, transparent, and clearly defined purposes. No data is exploited for commercial gain beyond what users have explicitly consented to.

Account and Service Management

Collected information is used to:

• Create, maintain, and manage user accounts;
• Verify user identity and confirm eligibility to use the platform;
• Process deposits, withdrawals, and other financial transactions;
• Provide customer support and respond to account-related enquiries.

Service Optimisation

Data may be used internally to:

• Analyse user behaviour and platform performance through aggregated analytics;
• Improve the quality, reliability, and functionality of services offered;
• Personalise the user experience based on account activity and preferences.

Marketing Communications

Where users have provided explicit consent, personal data may be used to:

• Send promotional communications, including offers and updates relevant to the user’s account;
• Tailor marketing content based on user preferences.

Users may withdraw consent for marketing communications at any time by contacting customer support or using the unsubscribe mechanism in any communication received.

Regulatory Compliance

Personal data is also processed to satisfy legal and regulatory obligations, including:

• Compliance with United Kingdom Gambling Commission (UKGC) licensing requirements;
• Fulfilment of anti-money laundering (AML) obligations;
• Reporting to relevant regulatory and law enforcement bodies where required by law.

Users of the Basswin platform retain the right to access, correct, and update their personal data at any time.

Accessing Personal Data

Users may submit a subject access request (SAR) to obtain a copy of the personal data held on their account. Requests are processed in accordance with the UK GDPR, typically within one calendar month of receipt.

Correcting or Updating Information

To update or correct personal information:

1. Log in to the user account and navigate to the account settings section.
2. Submit a correction request through the customer support channel if changes cannot be made directly.
3. Provide any supporting documentation required to verify the requested amendment.

Data Deletion Requests

Users may request the deletion of their personal data where it is no longer necessary for the purposes for which it was collected. Requests will be assessed against applicable legal retention obligations before any deletion is carried out.

Consent for Security Checks

By registering an account, users consent to the processing of personal data for identity verification and security screening purposes. This may include document checks and third-party verification procedures required under United Kingdom regulatory obligations.

Payment Data Processing

Financial data submitted during transactions is processed through authorised third-party electronic payment service providers. These providers operate under their own security standards and data protection obligations. Personal payment data is not stored beyond what is necessary to complete and record the transaction.

Basswin does not permit access to its services by individuals under the age of 18. The platform is intended exclusively for adult users, and registration is restricted accordingly.

Age Restriction Policy

• The minimum age requirement for account registration is 18 years;
• Users are required to confirm their age during the registration process;
• Age verification documentation may be requested at any stage of account use in accordance with United Kingdom Gambling Commission requirements.

Limitations of Age Verification

Without the submission of appropriate supporting documentation, it is not possible to independently verify the age of a registering user. Users are expected to provide accurate information during the registration process.

Requests from Parents or Guardians

If a parent or legal guardian believes that a minor has registered an account and submitted personal data without authorisation, they may contact the customer support team to:

1. Request the immediate closure of the account.
2. Request the deletion of all associated personal data in accordance with applicable data protection legislation.
3. Provide any supporting documentation necessary to process the request.

All such requests will be handled promptly and with appropriate confidentiality.

In the course of operating its services, Basswin may transfer personal data to, and process it in, countries other than the United Kingdom where the platform’s partners, affiliates, or service providers are located.

Basis for International Transfers

By creating an account and using the Basswin platform, users provide their consent to the transfer of their personal data to countries outside the United Kingdom. Such transfers are carried out only where a lawful basis exists, including:

• Adequacy decisions recognised under United Kingdom data protection law;
• Standard contractual clauses or equivalent safeguards approved by the relevant regulatory authority;
• Explicit user consent obtained at the point of data collection.

Data Confidentiality Standards

All agents, partners, affiliates, and third-party processors involved in international data transfers are required to:

• Maintain strict confidentiality obligations with respect to personal data received;
• Apply data protection standards consistent with United Kingdom law;
• Process personal data only for the purposes for which it was shared.

Basswin does not transfer personal data internationally beyond what is necessary for the provision of its services.

This Legal Disclaimer forms part of the Privacy Policy and governs the specific legal framework applicable to users who have accepted this document.

Scope and Application

The disclaimer may modify the scope or application of certain provisions within this Privacy Policy where required by applicable law or contractual arrangement. Such modifications create a specific legal regime that governs the relationship between Basswin and the user in defined circumstances.

Acceptance of Terms

This disclaimer takes effect when a user accepts the Privacy Policy through any of the following:

• Signing or electronically agreeing to the document during registration;
• Ratifying the policy through continued use of the platform;
• Joining the agreement by completing the account registration process.

Once acceptance has been recorded, the terms of this disclaimer apply in full to the processing of that user’s personal data. Users are advised to read this document carefully before proceeding with registration or continued use of the platform.

Cookies are small text files stored on a user’s device when visiting a website. Basswin uses cookies to support the proper functioning of the platform and to improve the quality of the user experience.

How Cookies Are Used

Cookies on the Basswin platform are used for the following purposes:

• Statistical analysis to understand how users interact with the site;
• Behavioural analysis to identify patterns in site usage and improve service delivery;
• Personalisation of the user experience, including language preferences and account settings;
• Performance optimisation to ensure the platform operates efficiently across all devices.

Cookie Storage Period

Cookies placed by the Basswin platform are stored on the user’s device for a period of up to one year from the date of placement, unless removed earlier by the user.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. Restricting certain cookies may affect the functionality of some areas of the platform. Continued use of the site following the cookie notice constitutes acceptance of the cookie policy as described above.

Full and unconditional acceptance of this Privacy Policy is required in order to access and use the services provided by Basswin.

Confirmation of Acceptance

By registering an account or continuing to use the platform, users confirm that they have read, understood, and agreed to the terms set out in this Privacy Policy. Acceptance is recorded at the point of registration and applies to all subsequent use of the platform.

Precedence of Current Version

This current version of the Privacy Policy supersedes and takes precedence over all previous versions. Users are advised to review this document periodically, as updates may be made to reflect changes in applicable law, regulatory requirements, or data processing practices.

Notification of Changes

In the event of material changes to this Privacy Policy, users will be notified through appropriate channels, such as email or an on-site notice. Continued use of the platform following notification constitutes acceptance of the updated document.

Basswin may share personal data with third parties in accordance with this Privacy Policy and applicable United Kingdom data protection law.

Circumstances for Data Sharing

Personal data may be disclosed to third parties in the following circumstances:

• To resolve disputes or investigate suspected fraudulent activity;
• To fulfil contractual obligations with service providers, payment processors, or platform partners;
• To comply with legal or regulatory requirements imposed by United Kingdom authorities;
• To facilitate the delivery of services that cannot be provided without third-party involvement.

Identification of Third Parties

Where third parties are engaged in the processing of personal data, they are ordinarily listed on the Basswin platform. Where a specific third party is not listed, Basswin will disclose the purpose and volume of data shared with that party upon request.

User Consent

By submitting personal data through the platform, users provide their consent to the transfer of that data to relevant third parties as described in this section. Data is shared only to the extent necessary for the stated purpose and is not sold or disclosed for commercial gain without explicit consent.

Third-Party Obligations

All third parties receiving personal data are required to:

• Process data only for the purposes for which it was shared;
• Maintain appropriate technical and organisational security measures;
• Comply with applicable data protection legislation.

The Basswin platform may contain links to external websites operated by third parties. These sites are independent of Basswin and maintain their own privacy policies and data handling practices.

Scope of Responsibility

Basswin is not responsible for the collection, use, or protection of personal data on any external website accessed via a link from the Basswin platform. The presence of a link does not constitute endorsement of, or responsibility for, the privacy practices of the linked site.

User Responsibility

Users are advised to:

• Review the privacy policy of any external website before submitting personal information;
• Exercise caution when interacting with third-party platforms that may collect data independently;
• Contact the relevant third-party site directly with any concerns regarding their data handling practices.

Basswin accepts no liability for any loss or damage arising from the use of external websites accessed through links on the platform.